VideoXpert: OpsCenter takes a long time to load.

Issue

VideoXpert Operations Center may take up to 1 minute to launch.

Product Line

Pelco Video Management

Environment

VideoXpert OpsCenter

Cause

Cause 1. Internet Licensing Servers have not been contacted after initial licensing process.

Cause 2. Monitor Decoders may be unreachable/offline.

Resolution

Solution 1
Ensure the OpsCenter is connected to the internet during launch at least one time after initial install / licensing.

Solution 2 
See LL#17346 for details.