VideoXpert: Live video displayed in Ops Center from Digital Sentry cameras is delayed by 1 to 2 seconds causing sluggish PTZ response.

Issue

Video from Digital Sentry cameras is delayed by 1 to 2 seconds causing sluggish PTZ response.







 

Product Line

Pelco Cameras, Pelco Video Management

Environment

  • Digital Sentry 7.9 / 7.10
  • DSSRV / DSSRV2
  • VideoXpert 1.6
  • VideoXpert Ops Center
  • Spectra Pro P1220

Cause

Software issue.

Resolution

This issue is resolved in Digital Sentry software version 7.11 and above.  Requires both the Digital Sentry software as well as the API Bundle services upgraded to the same version of software.

Related Articles:
Where can I download the latest version of Digital Sentry software?
How to upgrade the DSSRV/DSSRV2 Digital Sentry Software Suite on Digital Sentry HVR(s) and NVR(s).