DS ControlPoint display flickers (flashes) when viewing live video after adding multiple video camera streams from DX Series Recorders.

Issue

The video starts flickering in the video panels after adding more than 7 cameras to the live display.

DS Controlpoint stops working with USER32.DLL or NTDLL.DLL errors.

DS Controlpoint stops working with UAC pop ups, Control+Alt+Delete, or when Task Manger is used.




 

Product Line

Pelco Video Management

Environment

  • DS ControlPoint
  • DX8000/DX8100
  • DX4700/DX4800
  • DX4100

Cause

Unable to properly display the video using DirectX due to issue with local graphic processor.

Resolution

Use GDI rendering:

  1. In DS ControlPoint, click the Setup icon  (upper left icons)
     
  2. Select the Setup tab and then click on Application Settings. 




     
  3. Under the General tab, check the box for Force GDI rendering and then click OK.




     
  4. Exit out of DS ControlPoint and then re-open.
     
  5. Verify the video is no longer flickering or issue is resolved.