Alarms that are sent via email are not displayed in the alarm list in Workstation

Issue

Alarms that are sent via email are not displayed in the alarm list in Workstation.

Product Line

TAC Vista

Environment

TAC Vista 5.1.X

Alarm control object utilising an Alarm User Group

Cause

Alarms are configured to be sent by email but the customer still requires these alarms to be shown in the alarm viewers in Workstation.

Resolution

The Alarm user group is incorrectly configured. To resolve this issue, ensure that the User Group - Alarm object is configured to reference a Time Chart object. Without the time chart the alarm will not be displayed in alarm viewers.