VidSys PSIM - Endura Pelco SDK v3.5.2 Video Export fails

Issue

Attempts to export recorded video from VidSys PSIM Software generates an error and the export attempt fails.  Exports from the SM5200 WebUI successfully exports the same recorded video without any issues.  The error message is "An error occurred sending retrieveProcessCompletion command to the Pelco System Manager."



 

Product Line

Pelco Video Management

Environment

  • Pelco SDK 3.5.2
  • VidSys PSIM Software
  • Endura SM5200 version 1.5.0.0063+

Cause

Pelco SDK 3.5.2 does not properly handle recorded video exports from Endura 2.0 Systems.

Resolution

Update the Pelco SDK to version 4.0.2.  For a direct link to the SDK 4.0.2 Release Notes, click here  Pelco SDK 4.0.2 is available for download on Pelco Developer Network under SDK Downloads.