ES continously restarts filling the hard drive with dump files

Issue

The Enterprise Server enters a restart loop filling the hard drive with crash dump (dmp) files

Product Line

SmartStruxure Solution

Environment

Enterprise Server

Automation Server

Cause

This happens due to corrupt backup sets from AS's being present.

To make a quick check if this is the issue, rename the following folder replacing x.x with the version you have installed.

  • C:\ProgramData\Schneider Electric StruxureWare\Building Operation x.x\Enterprise Server\db_backup\ASArchives


If the ES starts after that, identify the faulty backup sets as described below.

Resolution

1. Browse to the AS backup folder (see above in "Cause")

2. Detect backup sets not looking correct e.g. having a size of 0 KB

3. Delete these backup sets

 

From version 1.7.0 and forward, these backup sets are automatically removed