IP camera will come up in 320 X 240 resolution when using Genetec ONVIF

Issue

the high definition IP cameras will come up in 320 X 240 when using Genetech ONVIF

Product Line

Pelco Cameras, Pelco Video Management

Environment

Pelco High definition IP cameras such as Spectra HDR when using Genetech  VMS and ONVIF set up

Cause

The Genetech ONVIF will initially set up with a 320 X 240 resolution, limiting picture quality

Resolution

to get the 1920 X 1080 resolution selection the user will need to go into the WEB UI and change the aspect ratio to 16:9 then reboot the camera in Genetech , then reconfigure the resolution in the Genetech configuration tool