How to create a log file in the Personnel Manager for troubleshooting.

Issue

Having issues with the Personnel Manager, need to create a log file for PSS/R&D to help troubleshoot the problem.

Product Line

Andover Continuum

Environment

Cyberstation

Personnel Manager

Cause

Documentation

Resolution

  1. Edit the file 'PersonnelManagerCtrl.dll.config' in the Continuum installation directory 'Commom' folder
  2. Change 'LogFile Enable' from False to True.
  3. Use the Personnel Manager to perform the operation causing issues so that diagnostics information can be written to the log file.
  4. Make sure to set 'LogFile Enable' back to False.
  5. File 'PersonnelManagerLog.txt will be created in the Continuum installation folder, send to PSS for analysis.

 

 

NOTE: The 'LogPerformance' option can be used when troubleshooting slowness issues.