DS Pelco mobile quad view causes DSSRV1 CPU spike up.

Issue

DSSRV1 CPU will spike up if the Pelco mobile app if connected viewing  a quad displayed.

Product Line

Pelco Cameras, Pelco Video Management

Environment

  • DSSRV1 (version 7.10-7.12)
  • Pelco Mobile app (version 2.4.0) 

Cause

Due to software design on Pelco mobile and Digital sentry restriction were added to new version 7.14  

Resolution

 

Workaround: On the Pelco mobile,view cameras in a single screen.  

Update Digital sentry software to version 7.14 or higher and Update Pelco mobile to version 3.1.2

For restricting the CPU spike, implemented  features have being applied.

  • Restrict layout to 2x2 in android and iOS devices - changes are in both android and iOS devices.
  • Restrict the same camera being viewed more than one time - Changes are in both Android and iOS devices.
  • Show a message in client side (both android and iOS devices) when CPU spike is more than 80%