Upload a file to Product Support Services (PSS) - Boston on the Schneider Electric Box file server

Issue

Need a link to provide an easy way of uploading one or more files to PSS - Boston via the Schneider Electric Box server.

Product Line

Andover Continuum, SmartStruxure Solution, Other, SmartStruxure Lite

Environment

Schneider Electric "PSS - Boston" Box server folder

Cause

Many email services have a limit on the size of attachments.
In many cases, large files must be sent to Product Support so that the support engineer can investigate a reported issue.

Resolution

Use the following form to upload the files associated with your support ticket.
Please note that you must have an open support ticket with PSS - Boston before uploading a file. Files uploaded without a reference to a support ticket will be deleted.
You may upload additional files by clicking the appropriate link at the end of the "Success" message.

 

 

Note: You might receive an error message despite your file still being uploaded