Using Windows Problem Steps Recorder

Issue

Need to capture steps taken to reproduce a problem or a solution

Product Line

TAC I/NET, TAC Vista, Andover Continuum, Satchwell MicroNet, Satchwell Sigma, TAC I/A Series, Field Devices, SmartStruxure Solution, Other, Pelco Cameras, Pelco Monitors, Pelco Video Management, Pelco Matrix, Pelco Transmission & Power, SmartStruxure Lite

Environment

Windows 7

Cause

A series of screen captures will help to demonstrate the steps needed to reproduce a problem or a solution. You can use this tool to capture the steps you take as a problem occurs and send the output to someone so they can see a screen shot of each step.

Resolution

  1. In Windows click on the start menu button
  2. Type "PSR"
  3. Open the Problem Steps Recorder
  4. Click Start
  5. Perform the desired tasks
  6. Click Stop
  7. Choose a location to save the file output
  8. The .zip file will contain a .mht file which can be opened in a web browser
  9. The screenshots will appear in order 
  10. This will be followed by a detailed output of keystrokes and mouse movements.