VideoXpert OpsCenter: Mapping plug-in fails to load.

Issue

  • The VideoXpert OpsCenter Mapping Plug-in fails to open to a empty cell or new tab.  Only an empty cell with the word Pelco are displayed.
  • Uable to locate Drawing from server. 

Product Line

Pelco Video Management

Environment

VideoXpert OpsCenter 1.7.6186.107

Cause

VideoXpert OpsCenter 1.7.6186.107 does not include library files provided by Microsoft Visual C++ 2012 redistributable packages.

Resolution

To resolve this issue install Microsoft Visual C++ 2012 redistributable packages downloaded from Microsoft.

http://www.microsoft.com/en-us/download/details.aspx?id=30679

1. Download and install vcredist_x64.exe and vcredist_x86.exe.

2. Launch VideoXpert OpsCenter.

3. Open the mapping plug-in in a new or empty cell.