Updating Optera to version 2.3.1.10 is causing the camera to be offline in DS

Issue

Firmware update 2.3.1.10 results in the camera being offline in DS

Product Line

Pelco Cameras, Pelco Video Management

Environment

  • Digital Sentry 7.10
  • Optera 2.3.1.10

Cause

The firmware update requires a new tool kit which is available in DS 7.11.269 and the update changes the mosaic resolution from 1280x1280 to 1280x1288.

Resolution

  • Update DS software to 7.11.269
  • If using the mosaic stream, use DS Admin to manually change the stream resolution to 1280x1288.