VideoXpert: How to setup dual core active failover.

Issue

Dual core active failover needs to be setup

Product Line

Pelco Video Management

Environment

VideoXpert 1.7 +
(2) CMG's
(1 or 2) D09U-ACCSVR-US

Cause

There is currently no documentation on how to setup dual core active failover.

Resolution

Prerequisites:

  • Both CMG's should NOT be configured yet. Verify by going to the Config tab of Admin Portal. The Company Name field should be blank. If it has already been configured use LL#17817 to uninistall it. Reinstall as needed.
  • Both CMG's should be running the same version.
  • Both CMG's should have hostnames set.
  • Both CMG's should have static IP's set.
  • Both CMG's and the Accessory Server need to be in the same VLAN.
  • Both CMG's time and timezone must be set correctly.
  • CMG1: IP address, Subnet Mask and Gateway
  • CMG2: IP address, Subnet Mask and Gateway
  • Accessory Server:  IP address, Subnet Mask and Gateway
  • Virtual IP address for the core cluster
  • Both CMG's and the Accessory Server should be powered on and plugged into the network.

 

The below information will be used for our example.

  • Hostname: CMG1 IP: 192.168.10.102 Subnet Mask: 255.255.255.0 Gateway: 192.168.10.1
  • Hostname: CMG2 IP: 192.168.10.101 Subnet Mask: 255.255.255.0 Gateway: 192.168.10.1
  • Accessory Server Hostname: n/a IP: 192.168.10.151 Subnet Mask: 255.255.255.0 Gateway: 192.168.10.1
  • Core Virtual IP: 192.168.10.152

 

CMG Configuration:

  1. Open a web browser to CMG1 and login with [Username: admin Password: admin].
  2. You will be forced to change your password. Click Change Password.
  3. Type in your old password (admin) then input a new password twice. Click Save New Password.
  4. Fill in the Company Name and Site Name.
  5. Checkmark Multiple Cores.
  6. Under Core Virtual Address type in the IP address provided by your network administrator.
  7. Under Core IP Address type in the IP address of the first CMG.
  8. Click Add Another.
  9. Type in the IP address of the second CMG.
  10. Checkmark Multiple Media Gateways
  11. Under Media Gateway Virtual IP Address type in the IP address provided by your network administrator.
  12. Under Media Gateway IP Address type in the first CMG IP adress
  13. Click Add another
  14. Type in the next CMG's IP address in the blank Media Gateway IP Address field
  15. The Media Gateway's are not commissioned by default. Put a checkmark next to both of them in the Commission this device box
  16. It should look similar to the below.


     
  17. Click Save Configuration.
  18. After a few minutes click Load All on the left to refresh the device list. You're screen should look similar to the below.


     
  19. Navigate to the Admin Portal on CMG2 and validate the configuration matches CMG1.

 

Accessory Server Configuration:

  1. Navigate to the webpage of the Accessory Server.
  2. Next to CORE Server Address type in the IP address of CMG1.
  3. Input the admin password.
  4. Select whether or not you will enable a second support server (The second support server must be online at this time).
  5. Checkmark Run Arbiter.
  6. Checkmark Run Load Balancer
    • Enter the IP address of the first CMG configured in the VideoXpert core configuration
  7. Enable DHCP as needed.
  8. Select the appropriate NTP mode.


     
  9. Click Save Configuration.
  10. A prompt will appear indicating the system was successfully configured.
  11. At this point you should be able to navigate to the Core Virtual IP.
  12. Allow 15-20 minutes of convergence time before testing Failover Functions.

Note: Make sure that the address set in Ops Center is the Core Virtual IP (192.168.10.152 in the example):

  1. Start VideXpert Ops Center
  2. Log in to the local setup using username: localadmin and password: localadmin
  3. Change the address of the VideoXpert Server to the virtual IP address for the core cluster, in the case of the example: 192.168.10.152 and save the settings.
  4. Log in to Ops Center with usual credentials after this step.