DS ControlPoint connecting to a DVX video recorder displays no camera tree.

Issue

DS ControlPoint no longer displays video or a camera tree after upgrading the software from version 7.9 or below to version 7.10 and above.

Product Line

Pelco Video Management

Environment

  • DS ControlPoint 7.10 and greater.
  • DVXi / DVX500 / DVXe

Cause

No longer supported in software

Resolution

As of DS ControlPoint 7.10 and above, MasterControl based video recorders (DVXi, DVX500..etc) will no longer work with DS ControlPoint. 

For DVX compatibility, DS ControlPoint software versions 7.9 and below are required.  DS ControlPoint v7.9