Endura Workstation displays the message Current layout cannot display the selected video stream for Evolution 12 (EVO-12) cameras

Issue

The EVO-12 camera will not properly display in Endura Workstation Software

 

Product Line

Pelco Video Management

Environment

  • Evolution 12 (EVO-12) camera version 1.0.45-309
  • UDI5000-CAM version 1.4.1.0039 or newer
  • Endura Workstation version 02.07.00.11114
  • Endura SM5200 version 1.5.1.0083
  • ONVIF Device Manager version 2.2.250

Cause

Endura Workstation does not support a resolution of 3200x3000

Resolution

1. Optional:  SSH into the UDI5000-CAM and type /usr/local/pgsql/bin/psql -c "select * from stream_info;" UDI5000Config postgres  This screen displays the stream info for the EVO-12 camera, specifically the unsupported resolution of 3200x3000

2. Download the ONVIF Device Manager here.  Next, install it on the Endura Workstation.

3. Launch the ONVIF Device Manager.  Login with user admin and password admin then click the Log in button


4. Locate the appropriate Evolution 12 camera and double-click it

5. Select Video streaming


6. Change the Encoder and resolution (pixels) setting by clicking on the dropdown.  Next, select h.264 2080x1960 then click Apply


Applying video setting changes........  This change can take up to 3 minutes before the UDI5000-CAM will initialize the new video settings.


7.  Optional:  SSH into the UDI5000-CAM and type /usr/local/pgsql/bin/psql -c "select * from stream_info;" UDI5000Config postgres  This screen displays the stream info for the EVO-12 camera, specifically the supported resolution setting of 2080x1960

8. Drag and drop the EVO-12 camera back into an Endura Workspace