Matrox card: Multi-Display Setup is grayed out.

Issue

Cannot configure VideoXpert Ops Center Multi-Display due to Matrox Powershell Multi-Display setup button being grayed out.

Product Line

Pelco Video Management

Environment

  • VideoXpert
  • Ops Center
  • Matrox Card

Cause

User is trying to configure the Matrox card through Remote Desktop Connection.

Resolution

  1. Do not use RDP to configure the Matrox card. PowerDesk detects RDP is being used and doesn't allow Multi-Display configuration .
  2. Log into the Ops Center directly or use Teamviewer.