DS ControlPoint - Oncam Grandeye EVO-05 Orientation 90 degrees off camera view.

Issue

DS ControlPoint's default orientation when an Oncam Grandeye EVO IP camera is displayed is 90 degrees to the right of the view from the camera directly.

 

Product Line

Pelco Cameras, Pelco Video Management

Environment

  • DS ControlPoint
  • DSSRV / DSSRV2
  • DS NVs
  • Oncam Grandeye
    • EVO-05 / EVO-12

Cause

Cause is currently unknown and has been submitted to Engineer for resolution.

Resolution

This issue has been resolved with the release of Digital Sentry server software version 7.18.72

Download location =  www.pelco.com/ds (scroll down to "Download Newest Software Version:")

For upgrade instructions refer to the DS upgrade KB article: How to upgrade the Digital Sentry Software Suite on DSSRV / DSSRV2 / DS NVs HVR(s) and NVR(s).


Message in the release notes:

  • The default view orientation of DS ControlPoint matches the native orientation of the Oncam Grandeye camera.