VideoXpert: How to troubleshoot failed exports

Issue

The Export Archive shows a failure.

 

Export states Pending.

Product Line

Pelco Video Management

Environment

VideoXpert version 1.8

Cause

Issue#1: The CMG requires a certain percentage of free space on the C:\ in order for exports to complete successfully. The exact amount 25% free space on the C:\.

Issue#2: An incorrect IP is listed in one of the configuration files.

Resolution

Issue#1

  1. Check the karaf log in the Exports directory. The default location is (C:\ProgramData\Pelco\Exports\data\log)
  2. Scroll down to the time of the export. The below screenshot is an example of why the export failed in our scenario.
    Note:  In the example below C:\ProgramData\Pelco\Core\exports is 77% capacity and a message is provided.  Please free up disk space!  To resolve this, please refer to Lessons Learned Article LL#19425 "How to change the export storage location on the core.

 

Issue#2

  1. If the below error is found, a config file has an incorrect ip address for the core. 

  2.  Navigate to C:\ProgramData\Pelco\Exports\etc
  3.  Open com.pelco.cia.client.CoreGateway-1.cfg
  4.  Change internalApiHost value to match the core ip address.

Issue#3

On the CMG

  1. Right click Start Menu > Computer Management
  2. Go to Services and Applications > click on Services
  3. Find VideoXpert Exports > right click and restart