Oncam Grandeye EVO 360 IP cameras going On and OFFLINE every 5 to 10 seconds on a Digital Sentry recorder.

Issue

The Oncam Grandeye Evolution 360 IP cameras sequence from video to no video and then back to video every few seconds.

Product Line

Pelco Cameras, Pelco Video Management

Environment

  • DigitalSentry
  • DSSRV/DSSRV2
  • DS NVs
  • Oncam Grandeye Evolution 360
    • EVO-05 / EVO-12

Cause

The Oncam Grandeye EVO camera is configured to use Multicast streaming.

Resolution

Disable the "Multicast H.264 Stream" via the cameras web interface.

  1. Access the camera by entering the IP address in a web browser.
     
  2. Click on the ADMIN menu in the right side column. If prompted login with the 'admin' user account (default = user:admin pass:admin).
     
  3. In the ADMIN menu, select Stream Settings.
     
  4. Uncheck the option Multicast H.264 Stream to disable the feature.



     
  5. Restart the DigitalSENTRY VideoServer Service in services.
     
  6. Verify consistent video in DS ControlPoint.