The relays on the ENC5416/ENC5516 do not trigger independently

Issue

Video loss only triggers relay output 1 on the 1st ENC5416 or ENC5516

Product Line

Pelco Video Management

Environment

  • DSSRV
    • ENC5416
  • DSSRV2
    • ENC5516
  • Digital sentry version 7.2.46-7.12

Cause

Digital sentry software code issue.

Resolution


Upgrade the DSSRV/DSSRV2 to version 7.13 or higher. Click here for download.