OpsCenter only displays mouse cursor upon boot.

Issue

OpsCenter will not load Windows, only the mouse cursor displays.

Product Line

Pelco Video Management

Environment

  • VideoXpert OpsCenter: U1-OPS-WKS6 or E1-OPS-WKS6 v1.6 and older
    • Single Monitor setup (currently do not have Enhanced Decoders connected)

Cause

OpsCenter workstation requires the VGA terminators to be installed prior to booting up.

Resolution

Per Knowledgebase Articles for 4 or 6 monitor installations, connect the VGA terminator to VGA output on the mother board and either output 3 or 4 on spider cable.

VideoXpert: OpsCenter Installation 4 Monitor Configuration Guide

VideoXpert: OpsCenter Installation 6 Monitor Configuration Guide