VideoXpert Evolution Plugin fails to load or crashes

Issue

The VideoXpert Plugin will not load and shows a blank black cell in the layout. 

Product Line

Pelco Cameras, Pelco Video Management

Environment

  • Ops Center 1.8
  • VideoXpert Evolution plugin 1.4.xx -1.5.xx

Cause

UAC needs to be turned off

Resolution

  1. Type uac in the start menu search bar.

  2.  Click Change User Account Control settings.

  3. Drag the slider bar to the bottom (Never Notify).

  4. Click OK.