Online WebHelp access issues

Issue

When accessing http://help.sbo.schneider-electric.com you get an message saying "This topic contains privileged information" even though you should have access.

Product Line

SmartStruxure Solution

Environment

Building Operation WebHelp

Cause

The access right associated with the credential you log in with, does not allow you to view the topic you are attempting to view.

Resolution

The access right for the StruxureWare Building Operation help pages are handled by the Buildings Exchange team.

Send an email to the team reagarding issues with the WebHelp platform, and include as much information as possible. It is mandatory to include which email address you log in with, and what page and/or information you are trying to access: ExchangeSupport@schneider-electric.com