The D09U has failed in the field and needs to be serviced.
Pelco Video Management
- The D09U has hardware issue.
- The D09U has a failed Fan.
- The D09U will not power on.
Do not send the unit back to Pelco for service.
There are 2 ways to get services for the D09U.
- Go to www.dell.com and fill out a support case with Dell.
Call Pelco Product Support and we will open a ticket with Dell to have them ether go to your site and repair the decoder or get a RMA to send it in for repair.
Once the D09U is fixed it may need to be reimaged. To reimage the Enhanced Decoder see LL#17307
To add it back into a 4 monitor OpsCenter see LL#17514.
To add it back into a 6 monitor OpsCenter see LL#17395.
To reimage the Accessory Server contact Product Support @ 1-800-289-9100.