Continuum crashing when alarms are being sent out as emails.

Issue

Email alarming is configured correctly but Continuum keeps crashing when alarms are sent as emails. ACCDataServices is the crashing module.

 

Windows Application log shows two email errors that point to an issue with Outlook.

Email, Failed to send email - SendNote in Send function failed. Result is 80070057.

Email, Failed to send email -  SubmitMessage failed in CSession::SendNote, Result is 80070057

Product Line

Andover Continuum

Environment

Continuum Alarming

Outlook

Cause

Outlook account folder is too large and does not have available space for new entries. In this case the folder was 7GB in size with emails going back eight years.

Resolution

Archive Outlook account folder and truncate to free up space for new emails.