DigitalSentry: NET5504 video input signal loss causes next input to go offline in DS.

Issue

If video signal is lost on an input, the input next will go "No Video" in DS.

Example:
If you remove the video cable from input 4, DS ControlPoint will show a camera with a RED X for input 4 but show "No Video" for input 3. 
 

Product Line

Pelco Video Management

Environment

  • Digital Sentry v7.16.69 and earlier
  • DSSRV / DSSRV2 v7.16.69 and earlier
  • DS NVs
  • NET5504, NET5508, NET5516

Cause

Software issue.

Resolution

This issue has been resolved with the release of Digital Sentry server software version 7.17.136 and greater.

DSSRV / DSSRV2 recorder: DSInstaller v7.17.136: https://schneider-electric.box.com/s/ktigzqkdcf86eea9p53ydbwd93gocy52
Software Only DS NVs: DSNVSInstaller v7.17.136  https://schneider-electric.box.com/s/z0f1suzaceaqvq3hmqpkmns84yojovc0

Upgrade Instructions: http://buildingskb.schneider-electric.com/view.php?AID=12120

For all other files or to check for new releases, refer to the Digital Sentry home page here: https://www.pelco.com/video-management-solutions/digital-sentry-flexible-video-management#Asset%20Type!Software!11009/tab/documents