Oncam Grandeye EVO12 In-Camera motion detection is constantly triggering

Issue

Evo 12 In-Camera motion detection is always triggering.

Product Line

Pelco Cameras, Pelco Video Management

Environment

  • Oncam Grandeye Evo 12 v1.0.45
  • DS v7.14

Cause

Camera firmware.

Resolution

This issue has been resolved with the release of the EVO12 firmware version 1.3.87 or greater.

IMPORTANT NOTE: Upgrading from any firmware version below 1.3 to 1.3.87 or greater will require a full FACTORY DEFAULT of the camera.  Make sure the read the EVO-12 Release Notes included with the firmware download for instructions.

Requires the Oncam Camera Configuration Tool to apply the firmware update.