VideoXpert: Updating Dual Core/CMG and Accessory Servers - Best Practices


A dual core system with Accessory Servers needs to be upgraded.

Product Line

Pelco Video Management




There are no documents explaining how to update a dual core environment consisting of accessory servers.


WARNING!!!: Read all instructions in this article before proceeding. Deviating from these instructions will result in a system failure.
WARNING!!!: All updates to the Core service are incremental, meaning upgrading from VX Core version 1.11.12133(r33) must be upgraded to VX Core version v1.12.105 first, followed by a second update from VX Core version 1.12.105 to 1.12.114.  
There were significant changes made to the Mongo database between v1.11 and v1.12.

Backup the VIP before performing any updates.

For backing up VideoXpert 1.10 or older click here.
For backing up VideoXpert 1.11 or later click here.

  1. Go to Control Panel | Administrative Tools | Services.
  2. Validate the following Mongo services are running on the Primary CMG.
    • MongoD
    • MongoDBConfig1
    • MongoDBConfig2
    • MongoLogRotator
    • MongoS

  3. Validate the following Mongo services are running on the Secondary CMG.
    • MongoD
    • MongoDBConfig3
    • MongoLogRotator
    • MongoS

  4. Do not update the system if these services are not present or not running. Contact Product Support (800-289-9100) for assistance.
  5. Have operators login and pull up any required streams. Once the upgrade begins, any new streams requested will fail to connect until the upgrade is finished.
  6. If the system is healthy update the Primary Core service and wait 15 minutes.
  7. Verify system functionality (i.e. Log in to Admin Portal on the Primary CMG).
  8. Update the Secondary Core service and wait 15 minutes. Verify system functionality (i.e. Log in to Admin Portal on the Secondary CMG).
  9. Update the Accessory server(s). See LL#18779
  10. Update the Primary Media Gateway service.
  11. Update the Secondary Media Gateway service.
  12. Verify system functionality.
  13. Once the upgrade is completed perform another backup.