VideoXpert: Accessory Server Update Procedure

LL#18779 created on Jun 6th, 2016, last modified on Apr 7th, 2017

Issue

DHCP Leases Resolution

Product Line

Pelco Video Management

Environment

  • VX Dual Core/Media Gateway 1.11
  • VX Accessory Server version 1.0.8420.3
  • VX Suite 1.10 - Accessory Server version 1.1.11301.18
  • VX Suite 1.11 - Accessory Server version 1.2.12341.7
  • VX Suite 1.12 - Accessory Server version 1.3.12634.4

Cause

DHCP Leases Expire within an hour

Resolution

Important Note!!!:  Before proceeding to run the steps below, first determine the version of the VideoXpert Accessory Server.  If the version is 1.0.xxxx then proceed to PART 1:  Accessory Server Update Process from 1.0.8420.3 to version 1.1.11301.18.  If the version is 1.1.xxxx then proceed to PART II:  Accessory Server Update Process from 1.1.11301.18 to version 1.2.12341

Note:  If there are 2 Accessory Servers then the update should only be applied to the Primary Accessory Server.  The Primary Accessory Server update will automatically push the update to the Secondary Accessory Server.

PART I:  VX Suite 1.10 - Accessory Server Update Process from 1.0.8420.3 to version 1.1.11301.18

  1. Download the VideoXpert Accessory Server Software version 1.10 here  
  2. Unzip the 3 files to a folder on the Desktop of the VX Core or other workstation that has access to the VideoXpert Accessory Server.  These files will be used in steps 6 and 10 below.
  3. Open a web browser and log into the Primary Accessory Server
  4. Navigate to the Update Tab

     
  5. Click the Browse button.  The current version will show 1.0.8420.3

     
  6. For the first update, choose the file named accessory-server-upgrade.1.1.11203.zip then click Open

     
  7. Click on the Update Server button

     
  8. A message will display "Success"  Your settings have been saved successfully.  Click on View your configuration.

     
  9. Click on the Update Tab again.  The current version will show 1.1.11202.10.  Click on the Browse button again

     
  10. For the second update, choose the file named accessory-server-upgrade.1.1.11302.zip then click Open

     
  11. Click on the Update Server button again

     
  12. A message will display "Success"  Your settings have been saved successfully.  Click on View your configuration.

     
  13. Click on the Update button again to verify that the Current Version is 1.11.11301.18.


PART II:  VX Suite 1.11 - Accessory Server Update Process from version 1.1.11301.18 to version 1.2.12341.7
  1. Download the VideoXpert Accessory Server Software version 1.2.12341.7 here
  2. Open a web browser and log into the Primary Accessory Server
  3. Navigate to the Update Tab
  4. Click the Browse button.  The current version will show 1.11.11301.18.  If the version is 1.0.x then STOP and go to PART I of this article otherwise proceed to step 5
  5. Choose the file named accessory-server-upgrade.1.2.12341.7.zip then click Open
  6. Click on the Update Server button
  7. A message will display "Success"  Your settings have been saved successfully.  Click on View your configuration.
  8. Click on the Update Tab again.  The current version will show 1.2.12341.7
    Note:  The update need only be applied to the Primary Accessory Server 
 
PART III:  VX Suite 1.12 - Accessory Server Update Process from version 1.2.12341.7 to version 1.3.12634.4.  
Important Note!!!:  mongo is upgraded in this version and therefore is NOT backwards compatible with VX Suite 1.11 and older.  See Lessons Learned Article LL#18771 here before proceeding.
 
  1. Download the VideoXpert Accessory Server Software version 1.3.12634.4 here
  2. Open a web browser and log into the Primary Accessory Server
  3. Navigate to the Update Tab
  4. Click the Browse button.  The current version will show 1.2.12341.7.  If the version is 1.0.x then STOP and go to PART I of this article otherwise proceed to step 5
  5. Choose the file named VideoXpert Accessory Server Software - v1.3.zip then click Open
  6. Click on the Update Server button
  7. A message will display "Success"  Your settings have been saved successfully.  Click on View your configuration.
  8. Click on the Update Tab again.  The current version will show 1.3.12634.4
    Note:  The update is applied to the Primary Accessory Server only.

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