Issue
DHCP Leases Resolution
Product Line
Pelco Video Management
Environment
- VX Dual Core/Media Gateway 1.11
- VX Accessory Server version 1.0.8420.3
- VX Suite 1.10 - Accessory Server version 1.1.11301.18
- VX Suite 1.11 - Accessory Server version 1.2.12341.7
- VX Suite 1.12 - Accessory Server version 1.3.12634.4
Cause
DHCP Leases Expire within an hour
Resolution
Important Note!!!: Before proceeding to run the steps below, first determine the version of the VideoXpert Accessory Server. If the version is 1.0.xxxx then proceed to PART 1: Accessory Server Update Process from 1.0.8420.3 to version 1.1.11301.18. If the version is 1.1.xxxx then proceed to PART II: Accessory Server Update Process from 1.1.11301.18 to version 1.2.12341
Note: If there are 2 Accessory Servers then the update should only be applied to the Primary Accessory Server. The Primary Accessory Server update will automatically push the update to the Secondary Accessory Server.
PART I: VX Suite 1.10 - Accessory Server Update Process from 1.0.8420.3 to version 1.1.11301.18
- Download the VideoXpert Accessory Server Software version 1.10 here
- Unzip the 3 files to a folder on the Desktop of the VX Core or other workstation that has access to the VideoXpert Accessory Server. These files will be used in steps 6 and 10 below.
- Open a web browser and log into the Primary Accessory Server
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Navigate to the Update Tab
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Click the Browse button. The current version will show 1.0.8420.3
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For the first update, choose the file named accessory-server-upgrade.1.1.11203.zip then click Open
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Click on the Update Server button
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A message will display "Success" Your settings have been saved successfully. Click on View your configuration.
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Click on the Update Tab again. The current version will show 1.1.11202.10. Click on the Browse button again
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For the second update, choose the file named accessory-server-upgrade.1.1.11302.zip then click Open
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Click on the Update Server button again
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A message will display "Success" Your settings have been saved successfully. Click on View your configuration.
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Click on the Update button again to verify that the Current Version is 1.11.11301.18.
PART II: VX Suite 1.11 - Accessory Server Update Process from version 1.1.11301.18 to version 1.2.12341.7
- Download the VideoXpert Accessory Server Software version 1.2.12341.7 here
- Open a web browser and log into the Primary Accessory Server
- Navigate to the Update Tab
- Click the Browse button. The current version will show 1.11.11301.18. If the version is 1.0.x then STOP and go to PART I of this article otherwise proceed to step 5
- Choose the file named accessory-server-upgrade.1.2.12341.7.zip then click Open
- Click on the Update Server button
- A message will display "Success" Your settings have been saved successfully. Click on View your configuration.
-
Click on the Update Tab again. The current version will show 1.2.12341.7
Note: The update need only be applied to the Primary Accessory Server
Important Note!!!: mongo is upgraded in this version and therefore is NOT backwards compatible with VX Suite 1.11 and older. See Lessons Learned Article LL#18771 here before proceeding.
- Download the VideoXpert Accessory Server Software version 1.3.12634.4 here
- Open a web browser and log into the Primary Accessory Server
- Navigate to the Update Tab
- Click the Browse button. The current version will show 1.2.12341.7. If the version is 1.0.x then STOP and go to PART I of this article otherwise proceed to step 5
- Choose the file named VideoXpert Accessory Server Software - v1.3.zip then click Open
- Click on the Update Server button
- A message will display "Success" Your settings have been saved successfully. Click on View your configuration.
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Click on the Update Tab again. The current version will show 1.3.12634.4
Note: The update is applied to the Primary Accessory Server only.