DS ControlPoint is showing no video for analog cameras but is showing video in DS Admin

Issue

An analog camera shows video but has the wrong time stamp in DS Admin.  DS ControlPoint also shows no video.

Product Line

Pelco Video Management

Environment

  • DSSRV(2) v7.16 or older
  • ENC5416
  • ENC5516
  • DS ControlPoint

Cause

Software issue with DS v7.15 or older.

Resolution

Update the DS software to v7.16 or later. https://www.pelco.com/search#keyword/7.16/tab/documents

or

Restart the DS Video Server service

or

Disable and re-enable the analog camera in DS admin under VAU > Video Input Devices > BRD#.

 

Related Articles:

How to upgrade the Digital Sentry Software Suite on DSSRV / DSSRV2 / DS NVs HVR(s) and NVR(s).