D6220: If you enable Auto Tracking, you must not enable Freeze Frame as this will result in the video blanking out intermittently during movement.

Issue

Auto Tracking and Freeze Frame should not be enabled at the same time.

Product Line

Pelco Video Management

Environment

D6220 version 2.6.0.1

Cause

Freeze Frame tries to freeze the video during PTZ movement, which can cause the video to intermittently blank out while the camera is Auto Tracking.

Resolution

Either enable Auto Tracking or enable Freeze Frame, but not both at the same time.