Gray video from Optera IMM12 - 180, 270 and 360's after the camera has power cycle / restarted when in the Immersive mode or the stream was changed from Immersive to Mosaic.
May see the following error in the IPFrameGrabber log (Event Viewer > Applications and Services Logs > IPFrameGrabber): "No suitable profile was found for requesed settings"
Pelco Cameras, Pelco Video Management
- Digital Sentry
DSSRV / DSSRV2 / DS NVs
- Software version 7.12, 7.14.133
Optera IMM12018, IMM12027, IMM12036
- Firmware version 22.214.171.124
Firmware issue with v126.96.36.199 causing ONVIF profile problem.
The firmware issue resulting in gray video with the Event Log listed above is resolved in IMM120xx firmware version 188.8.131.52 and above.
Download the latest firmware release from this page
Warning: The Optera camera may require a factory default after the firmware update if the image is still gray and the "No suitable profile was found for requested settings" error is still being logged.