Digital Sentry: Video from an IME319 shows rainbow colored lines in DS ControlPoint and DS Admin.

Issue

Video in DS ControlPoint and DS Admin displays vertical color bars.

Product Line

Pelco Cameras, Pelco Video Management

Environment

  • Digital Sentry
  • DSSRV / DSSRV2 / DS NVs
  • IME319 (Gen 1)

Cause

Aspect ratio in the camera does not match the aspect configured in Digital Sentry.

Resolution

The configured resolution in DS Admin / DS Quick Setup determines the aspect ratio of the camera.

Example:

2048x1536 = 4:3   aspect
1920x1080 = 16:9 aspect


If DS is configured to use a resolution of say 1920x1080, then the Sarix IME will be automatically configured for that resolution as well as the correct aspect ration (16:9).  If another device or person communicates to the camera and changes the aspect ratio via a resolution change or manual switch from 16:9 to 4:3, Digital Sentry will display the rainbow type image shown above.
 

 

Verify there are no other devices making changes to the camera which could conflict with the Digital Sentry recorder (example: another DS recorder configured to record the same camera but different resolution).