VideoXpert: Ops Center fails to launch when a mirror driver is installed on the Ops Center hardware.

Issue

OCC fails to launch

Product Line

Pelco Video Management

Environment

  • VideoXpert
  • Ops Center
  • DameWare Development Mirror Driver (used for remote assistance)

Cause

Conflict with Mirror Driver

Resolution

Current work around is to uninstall the mirror driver. If remote assistance tools are needed, use one that doesn't install a display driver such as Teamviewer.