NSM5200-36-US storage drives have failed and needs to be replaced

Issue

1 or more NSM5200-36-US storage drives have failed and needs to be replaced but the 3TB drives are no longer available.  Can I use a 4TB drive?

Product Line

Pelco Video Management

Environment

  • NSM5200-36-US version 02.04.03.0015 or newer
  • DS-EN-HDD-4TB
  • HD5200-3000

Cause

HD5200-3000 (3TB) drives for the NSM5200 are no longer available

Resolution

Prerequisites:

  1. NSM5200-36-US RAID Controller card model must be 9750-4I
  2. NSM5200-36-US version must be version 02.04.03.0015 or newer.

The 4TB replacement part number for the NSM5200-36-US is DS-EN-HDD-4TB

How to check the NSM5200 RAID Controller Model Number

  1. ssh into the NSM5200
  2. Type tw_cli then press Enter
  3. Type show then press Enter
  4. Type /c1 show model then press Enter.  In this example the Ctl is /c1 and the RAID controller is 9750-4I