Invalid license due to a changed host ID

Issue

Various changes to the PC operating system can alter the IA Series software host ID causing the license to be invalid. When this occurs the window below will be displayed providing the new Host ID read from the PC.

Product Line

TAC I/A Series

Environment

Enterprise Server

Workbench

SoftJace platforms. 

 

Cause

Upgrading the Operating System (Windows, Linux, etc.) always changes the Host ID.  Making other changes to a Niagara host platform may also change the Host ID. 

These are the types of changes that can alter the Host ID:

  • upgrading from Windows 7 to Windows 8
  • upgrading from Windows 8.0 to Windows 8.1
  • upgrading from Windows 7 or 8 to Windows 10
  • installing the 2 August 2016 anniversary update to Windows 10
  • upgrading from RHEL5 to RHEL6
  • upgrading from RHEL6 to RHEL7 will change your Host ID.
  • Installing certain Microsoft Windows updates (patches/fixes) may also cause the Host ID to change.

Resolution

Email the hostID from the current license or a copy of the current license as well as the new hostID provided in the "Request License window" to Schneider Electric Customer Care (iaseries.license@schneider-electric.com) and request a license replacement.