How to manually update IME Series cameras

Issue

IME camera firmware fail to update when using Pelco Utilities or DeviceUtility 2

Product Line

Pelco Cameras

Environment

IME Series Cameras - All Versions

Cause

Firewall or other network related issue is preventing the update package to reach the camera in a specified time and eventually times out.

Resolution

  1. Enable ssh on the IME camera.  Reference Lessons Learned Article LL#13089 here
  2. SSH into the camera and reboot using the command /sbin/restart.sh
  3. When the camera comes back up, SCP the .ppm file to the /tmp in the camera.  Reference Lessons Learned Article LL#11738 here
  4. SSH into the camera and type the following command then press enter /usr/sbin/fwupdate file /tmp/IME319-2.1.2.0.8280-A0.0.ppm