DigitalSENTRY DS Serenity Service fails to install.

Issue

DigitalSENTRY Serenity Service fails to install and presents a message stating, "There is a problem with this Windows Installer package.  A program run as part of the setup did not finish as expected.  Contact your support personnel or package vendor."

Product Line

Pelco Video Management

Environment

  • DSSRV
  • DSSRV2
  • DS NVs
  • DS API Bundle
  • DS Serenity Service installer

Cause

DS Serenity Service fails to install due to Microsoft Windows Firewall is not running at the time of installation.  DS Serenity service must be able to communicate to the Microsoft Windows firewall in order to create the correct firewall rules.

Resolution

In order for DS Serenity Service to install correctly, the Microsoft Windows firewall service must be enabled and running.  After the DS Serenity Service has been installed, the Windows firewall may be stopped and/or disabled.