Endura NSM5200: Array and raid controller card battery information.

Issue

Technicians need to know specific status information.

Product Line

Pelco Video Management

Environment

Endura NSM5200

Cause

Raid array documentation is not readily available in the manual.

Resolution

RAID ARRAY INFORMATION

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  1. In Pelco Utilities right-click the NSM5200 then select “SSH Into”. It will prompt for a username and password. Default credentials  (username: root | password: pel2899100).
  2. Type in tw_cli then press Enter.
  3. Type in show then press Enter. 
  4. Note the controller number under the column heading “Ctl”. Typically it is c1. This may differ on other NSM5200.
  5. Type in /c1 show then press Enter.
  6. Raid array information is as follows.
    • OK: Indicates the RAID array is operating normally.
    • VERIFYING: Indicates the integrity of the RAID array is being checked. This occurs at least once a week.
    • REBUILDING: Indicates that the RAID array is currently rebuilding one or two drives.
    • DEGRADED: Indicates that one or two drives are in a degraded state.
    • INITIALIZING: Indicates that the RAID array is booting.
    • INOPERABLE: Indicates that more than two drives are in a DEGRADED state or are missing.
  7. There should be 12 drives listed that have an OK status.

 

RAID CONTROLLER CARD BATTERY INFORMATION

  1. Use Steps 1 - 5 above.
  2. Raid controller card battery information is as follows.
    • Check the BBU Ready information as follows:
      Yes: Indicates that the Battery Backup Unit (BBU) is ready.
      No: Indicates that there is an error condition. Check Status, Volt, and Temp information for errors.
    • Check the Status information as follows:
      Charging: Indicates that the BBU is currently charging the battery. (The BBU starts charging automatically when necessary.)
      Fault: Indicates that a battery fault is detected. In this state, the BBU is not capable of backup operations. Replace the battery or the BBU board as soon as possible.
      Error: Indicates that a BBU error is detected. In this state, the BBU is not capable of backup operations and the write cache may be disabled. Replace the battery or the BBU as soon as possible
      Failed: Indicates that the battery failed a test. In this state, the BBU is not capable of backup operations. Replace the battery or the BBU as soon as possible.
      WeakBat: Indicates that the battery is functioning normally, is online, and is capable of backing up the write cache. However, the battery is weak. Replace the battery.
      OK: Indicates that the battery is ready, online, and capable of backing up the write cache.
      NoBattery: Indicates that the BBU could not locate a battery.
    • Check the Volt information as follows:
      OK: Indicates that the battery is running at an acceptable voltage.
      HIGH: Indicates that the battery is running at a higher than nominal voltage.
      LOW: Indicates that the battery is running at a lower than nominal voltage.
      TOO-HIGH: Indicates that the battery voltage is outside of its operating range. Replace the battery.
      TOO-LOW: Indicates that the battery voltage is outside of its operating range. Replace the battery.
    • Check the Temp information as follows:
      OK: Indicates that the battery is running at an acceptable temperature.
      HIGH: Indicates that the battery is running at a higher than nominal temperature.
      LOW: Indicates that the battery is running at a lower than nominal temperature.
      TOO-HIGH: Indicates that the battery temperature is outside of its operating range. Replace the battery or correct the possible condition causing the higher than acceptable interior NSM5200 temperature.
      TOO-LOW: Indicates that the battery temperature is outside of its operating range. Replace the battery or correct the possible condition causing the lower than acceptable interior NSM5200 temperature.