Sarix Pro 2: DS Quick Setup only detects ONVIF stream or camera is not detected at all.

Issue

The Digital Sentry video recorder only detects the ONVIF stream or does not detect any stream from a Sarix Pro 2 IP camera using DS Quick Setup.

Product Line

Pelco Cameras, Pelco Video Management

Environment

  • Digital Sentry v7.15
  • DSSRV / DSSRV2 / DS NVs
  • Sarix Pro 2 v1.16.17 - IMP121, IMP221, IBP121, IJP.
  • Pelco Utilities / Endura Utilities
  • VideoXpert Toolbox
  • DS QuickSetup

Cause

Firmware issue.

Resolution

Rebooting the camera via the web interface or power cycle will resolve.  After the camera has been rebooted, wait a couple of minutes and then re-run DS Quick Setup. You should now have both stream options in DS Quick Setup, the ONVIF and native Pelco streams.

Resolution fix: Update the Sarix Pro Next Gen IP camera to firmware version 1.16.28 or greater. 

 

Related Articles:

Where to download Firmware Updates for Sarix IP Cameras and Encoders?