A SOAPSVRFAULT: Error is generated when updating the firmware on a Spectra Enhanced

Issue

"Devices Status"

SOAPSVRFAULT:Error in communicating with the device. Please retry or reset the device. since [current date and time will display]

Product Line

Pelco Cameras

Environment

  • Spectra Enhanced
    • D6220
    • D6230
  • Sarix series
    • IP cameras
  • Device Utility (DU2)
  • Pelco Utility

Cause

 The update request via an XML SOAP response is being block from DU2 

Resolution

Disable the windows firewall or enable DU2 in the firewall