Updating DS ControlPoint to version 7.16 crashes when bringing up video.

Issue

Updated DS ControlPoint to v7.16, now when viewing a PTZ camera, DS ControlPoint crashes, fixed cameras have no issues.

Product Line

Pelco Video Management

Environment

  • DS ControlPoint v7.16
  • DS Installer v7.15 or older
  • PTZ camera(s)

Cause

Software issue with DS ControlPoint looking for stored procedure 'sp_UpdateCameraPresets'

Resolution

Update DS ControlPoint to v7.17 - https://www.pelco.com/search?documentUUID=322ed9ea-91a6-40fe-b658-07ee6c048bee&title=DS%20ControlPoint%20Software%20-%20v7.17

With DS v7.13 or later, Pelco recommends having the DS version's matching between Server and Client.