DS ControlPoint: Video shown in the alarm tab is pixelated.

Issue

DS ControlPoint: Video shown in the alarm tab is pixelated.

Product Line

Pelco Video Management

Environment

DS ControlPoint v7.15 and later

Cause

Software issue with DS ControlPoint.

Resolution

Update DS ControlPoint to v7.17 - https://www.pelco.com/search?documentUUID=322ed9ea-91a6-40fe-b658-07ee6c048bee&title=DS%20ControlPoint%20Software%20-%20v7.17

With DS v7.13 or later, Pelco recommends having the DS version's matching between Server and Client.