The software is corrupted and needs to be restored to a factory default state.
Pelco Video Management
- D10U Enhanced Decoder (Optiplex 7040M)
- D10U Enhanced Decoder (Optiplex 7050M)
- An update failed to apply correctly and the decoder is in an unusable state.
Note: If you are reimaging a D09U( Optiplex 9020M) Enhanced Decoder do not follow this tutorial. Follow LL#17307 instead
Section 1: Create a bootable USB
1. Download the image for your specific hardware:
- D10U (Optiplex 7040M)
- D10U (Optiplex 7050M) vxd-image-18.104.22.168 **This hardware has a USB Type-C port on the front
2. Plug in a USB with at least 4GB storage to your workstation.
3. Right click the drive and select Format.
4. Format the file system to FAT32 and leave Quick Format checked.
5. Click Start.
6. Once formatting is complete, drag the contents of the image zip file into the empty drive.
7. Navigate into utils\win32 and double-click the makeboot.bat script.
8. Ensure the drive letter shown is indeed the drive letter of the USB.
9. Hit any key to continue.
Section 2: Reimaging the decoder
1. Insert the USB key.
3. Click Enter to begin the recovery process once the below screen appears.
4. Once the recovery process starts, you will need to type Y and hit Enter twice. The screen will look like the following.
5. At the next screen select Reboot.
6. Remove the USB key.