DS Quick Setup Wizard FATAL: Failed to save IP camera information.


DS Quick setup failed to save IP camera configuration 

Product Line

Pelco Cameras, Pelco Video Management


  • Optera series:
    • IMM12018
    • IMM12027
    • IMM12036


  • The DSAdmin does not match the database version.
  • The windows user login account does not have access to the sql database



  1. Login the DSSR/DSSRV2 windows with the dsservicesuser account
  2. Run the Refresh script on the DSSRV/DSSRV2 DS database. Refer to article LL#11515


Related articles:
Digital Sentry generating errors in event viewer "Permission was denied on the object 'IntegralSqlAgentJobRun' database 'schema 'dbo"
How to run the DS Refresh Script to resolve a database mismatch within the Digital Sentry software?