VideoXpert: How to replace the RAID card on a VideoXpert Storage Device (VXS)

NOTICE

POTENTIAL FOR DATA LOSS.
The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure, please contact Product Support Services prior to attempting the procedure below.

Issue

Failed RAID card needs to be replaced.

Product Line

Pelco Video Management

Environment

VideoXpert Storage Box

Cause

If you receive the following error message on boot, then you will need to replace your VXS RAID controller card:

Resolution

Here are the instructions for replacing the VXS RAID Controller Card:

*NOTE: These instructions are also available for download on pelco.com here:
https://www.pelco.com/search#documentUUID/978b21af-e5e3-4338-b4e6-1c7c3200f896/VxStorage RAID Installation