VxPro: How to export logs and a database backup.

Issue

Exporting system logs and database backup

Product Line

Pelco Video Management

Environment

  • VxPro

Cause

  • Troubleshooting issues
  • Necessary for escalations

Resolution

How to export ProServer, VxOpsCenter, and VxToolbox logs.

1. Launch Ops center and log in to the server you would like to export logs from.

2. In the top right corner of OCC click the down arrow button to open the menu.

3. Click About VxOpsCenter > Get logs...

5. Navigate to the directory which you would like to save to.

6. Click Save.

 

How to export storage logs and a database backup

1. Launch the VideoXpert Professional Web Portal using the icon found on the desktop.

2. Log in

3. Click Admin > Configure Server

4. Log into the VideoXpert Storage Portal.

5. Click the Database tab > Create database backup.

6. Click Status tab > Generate log Archive > Download Log Archive