Security Expert is not showing live point status. Shows Status Unknown error.


Security Expert client Status Window is not showing live point status for inputs, outputs, doors. Shows an error message “Status Unknown” instead. The client is still however able to receive access control events such as reader entry / exit.

Product Line

SmartStruxure Solution, Other


Security Expert


MSMQ (Microsoft Message Queueing) is not enabled.


In Windows Features settings (Turn Windows features on or off) turn on the “Microsoft Message Queue (MSMQ) Server” and the “Microsoft Message Queue (MSMQ) Server Core” features.