Security Expert is not showing live point status. Shows Status Unknown error.

Issue

Security Expert client Status Window is not showing live point status for inputs, outputs, doors. Shows an error message “Status Unknown” instead. The client is still however able to receive access control events such as reader entry / exit.

Product Line

SmartStruxure Solution, Other

Environment

Security Expert

Cause

MSMQ (Microsoft Message Queueing) is not enabled. This is a requirement for MSMQ to be installed on the Security Expert Server, the Security Expert Client machines do not need this but the machine where the Security Expert Services are installed does need this feature installed to function properly.

Resolution

In Windows Features settings (Turn Windows features on or off) turn on the “Microsoft Message Queue (MSMQ) Server” and the “Microsoft Message Queue (MSMQ) Server Core” features.