After installing VideoXpert version 2.0 with 2 cores (CMG) and accessory server, the web browser is unable to connect to the VIP of the cluster.


Web browser is unable to connect to the VIP of VideoXpert version 2.0 cluster.

Product Line

Pelco Video Management


  • 2 VideoXpert core servers (CMG or COR) ver 2.0+
  • 1 (or more) VideoXpert Accessory server ver 2.0+


The load balancer function of the Accessory Server has not been enabled.


In order for the VIP address of the VideoXpert core cluster to be accessible, the multi-core installation requires a load balancer to be active.  The load balancer may be a third-party product, such as Brocade ADX, or the VideoXpert accessory server version 2.0 or later.


Related Assets:
VideoXpert design guide
VideoXpert Accessory User Guide